Terms & Conditions

Introduction and Acceptance of the Terms and Conditions

The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘The New Orleans Costume Center’ (hereafter also referred to as ‘We’ or the ‘Website’). Both parties accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express. written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and The New Orleans Costume Center as they are used to protect your rights as a valued customer and our rights as a business.

Changes to the Terms of Service and the Website

The New Orleans Costume Center is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.

Access to the Website

We work hard to ensure the Website is always up and available, but we can’t guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.

We do not guarantee that the Website or any content provided on the Website is error free. We manage your personal data according to our Privacy Policy.

Product information

The New Orleans Costume Center takes great care when putting product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information given.

Prices

The prices indicated on The New Orleans Costume Center are shown in United States Dollars and do not include shipping or delivery fees. The shipping and delivery fees are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.

Availability

We will always endeavor to fulfil your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 30 days following the date of payment. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. Many products that we sell are one-of-a-kind, so if a product is unavailable, we will offer you a replacement, a product of equal price and quality. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.

Secure payment

The New Orleans Costume Center currently offers a single method to pay for your order, credit card. This payment option uses advanced SSL encryption and PCI compliant servers to keep your transaction secure and does not cost you anything to use (The New Orleans Costume Center is charged as the seller, you are not charged as the buyer) so you will not pay any extra for your order. You do not need to hold an account with these Merchants to use these methods of payments.

Delivery

Your order will be shipped or delivered to the address you indicated when your order was placed. For local delivery, the products bought on the New Orleans Costume Center will be delivered to one address in zip codes within 10 miles of 70116 (see full list of applicable zip codes). For shipping, the products bought on The New Orleans Costume Center will be delivered to one address within the United States. For international shipping, you must contact The New Orleans Costume Center before placing an order for shipping rates, when applicable.

The New Orleans Costume Center does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.

Return Policy

All sales are final. All items are sold as is. We do not accept returns. Please read the product descriptions and inspect the photographs carefully. We strive to present customers with as much informtion about an item as possible. If you have any questions about an item email us before you buy. If you are unsastisfied with your purchase email us and let us know. We will try to accomodate your needs.

Privacy

View our privacy policy page.

Intellectual ownership

All the content on The New Orleans Costume Center website (illustrations, texts, names, brand names, images and videos) is the property of The New Orleans Costume Center. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorization by The New Orleans Costume Center. All information, content and files is protected by International law concerning intellectual ownership and copyright.The New Orleans Costume Center cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code.

The New Orleans Costume Center will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.

Waiver and Sever-ability

Any failure of The New Orleans Costume Center to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and The New Orleans Costume Center, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.

Feedback & Comments

Any opinions left on the Website by The New Orleans Costume Center customers are screened and moderated by The New Orleans Costume Center . If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary…), The New Orleans Costume Center reserves the right to refuse or modify it.

If you have any questions/comments about the terms of service, you should contact us through our main contact form.

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